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Our Terms, Your Rights, One Clear Place

Everything that governs your account on Batjle — how we handle your data, what rules apply to deposits via bKash, Nagad, and Rocket, and what you can expect from us — is set out here.

Account TermsPrivacy & DataPayment PolicyJurisdiction NoticeUser Rights
Batjle Our Terms, Your Rights, One Clear Place
CONTACT CHANNELS

Reach Us About Any Legal or Policy Matter

If you have a question about your rights, a data request, or a dispute related to our terms, our support team handles policy queries directly. Bring your account details and a clear description of the issue so we can move quickly.

Live Chat Open the chat widget from any page on Batjle. Policy and account queries are handled by the same team — no separate queue for legal questions.
Email Support Write to our support address for formal requests — data access, account closure, or a written record of a policy decision. We respond to documented requests in writing.
Account Help Centre The Help Centre on Batjle covers common policy questions: what data we hold, how to update your details, and how to close your account if you choose to.
SECURITY AND DATA

How We Protect Your Account and Data

Your account security and the integrity of your data are handled through concrete, operational practices — not just policy statements. Here is what that looks like in practice.

Data Handling

We collect only what is needed to run your account and process payments via bKash, Nagad, and Rocket. We do not sell your data to third parties. Retention periods are defined in our full privacy policy.

Cookie Policy

We use session and analytics cookies to keep your account working and to understand how the platform is used. You can manage cookie preferences from the settings panel on any page.

Account Security

Your account is protected by password authentication and OTP verification on login and withdrawal. If you notice unusual activity, contact support immediately and we will lock the account while we investigate.

Data Requests and Changes

You have the right to request a copy of the data we hold on you, correct inaccurate information, or ask us to delete your account. Submit these requests via email support and we will confirm receipt and timeline in writing.

Common Questions About Our Legal Terms

Real questions about how our terms work, answered directly.

These terms apply to anyone who opens an account on Batjle. Eligibility depends on your local law and the regions Batjle currently serves — check that access is lawful where you are before registering.

Transaction data from bKash, Nagad, and Rocket deposits is recorded on your account and retained according to our data policy. We do not share payment details with third parties outside of what the wallet providers require to process the transfer.

Yes. Email our support team with your account details and a data access request. We will confirm receipt and provide your data summary within the timeframe set out in our privacy policy.

Contact support via live chat or email with your account ID and the transaction reference. We investigate internally first and provide a written response before any escalation to the payment provider.

Our terms specify the governing jurisdiction in the full legal document available on Batjle. Access and enforceability depend on your local law — we recommend you read the jurisdiction clause before opening an account.

We notify you of material changes to our terms before they take effect, via the contact details on your account. Continued use of the platform after the effective date constitutes acceptance of the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.